Subject: Tech Support Candidate - Vishal Barnabas
From: Vishal Barnabas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 05:04:35 -0500

| | Tech Support Test

Name | Vishal Barnabas
E-mail | [email-masked]
Phone Number | (011) 9654210121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | It Executive | | 21 k
Previous Employer 1 | R L travels | It Executive | | 28 k
Previous Employer 2 | Indo Arab Air service | Network admin | | 25 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connection.
It's ok then check to user accessibility.
It's ok then check category of user rights.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First enable bluetooth option in phone then check bluetooth device on then try to connect related device.
What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |