Subject: Tech Support Candidate - Amit Aman
From: Amit Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 05:00:29 -0500

| | Tech Support Test

Name | Amit Aman
E-mail | [email-masked]
Phone Number | (+91) 8882615282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Troubleshooting, configuration, advance ms eord, exel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture services Pvt Ltd | Sde | 05-06-2020 | 30000
Previous Employer 1 | Tracalogic OPC Pvt Ltd | Tse | 2-04-2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First I will check the connectivity. If it's connected to internet or not?
2. And if it's connected properly I will go ahead and check if net is working or not?
3. If in both the condition it is working fine then I will check the proxy settings or I will change the browser and try to open the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn the bluetooth speaker on.
2. Go to the bluetooth settings in mobile turn the bluetooth on.
3. Then go to discoverable device and find for the bluetooth speaker.
4. Once you get the bluetooth speaker click on that you will get a option of pair device.
5. Click on pair it will take 5 sec and bluetooth speaker will get connected to your mobile phone

What according to you makes you a good candidate for customer service or technical support job? | As in technical support job candidate should have knowledge of it skills, it management tools and yes offcourse a excellent communication skills and I posses all characters. I think this not only makes suitable but also perfect candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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