Subject: Re: Tech Support Candidate - Akhilesh Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Nov 2020 02:53:28 -0700 (MST)

His spoken is good. 
He is working in Concentrix Chandigarh. 
Serving notice period, have to serve till 1st Dec. 
He is holding 2 more offers one is from Tech Mahindra Chandigarh which he is not considering as he want to relocate Noida Near by his home town. And one is from a tech company in Shahdra i.e. of 4.80 LPA 
His last salary was 30000/- 
Expecting 25% hike on it. 

Please check his stability once. 
Although he is good for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Nov, 2020, at 14:05, Deeksha Dadu <[email-masked]> wrote: 

Do first round for EPOS 

From: Akhilesh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 20 November 2020 at 6:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Akhilesh Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Akhilesh Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7037185164 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Chandigarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Sr. TSE 	30 Nov 2020 	32000 
Previous Employer 1 	Vintex 	TSE 	May 2019 	24000 
Previous Employer 2 	DBS 	SE 	Mar 2018 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Depends on the error message displayed. 
If it's something related to internet, cache cookies, permissions or firewall related, we will have to act accordingly and take the necessary steps to open the website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker and check in the phone Bluetooth settings that whether it's turned on or not also check the visibility then simply click on the device name and it will get connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	My technical knowledge and experience and my calm nature with patience is an added advantage. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4