Subject: Tech Support Candidate - Vibhor Kashyap
From: Vibhor Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:52:11 -0500

| | Tech Support Test

Name | Vibhor Kashyap
E-mail | [email-masked]
Phone Number | (91) 8791458371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur City, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer service executive | Na | 35000
Previous Employer 1 | Daksh Technology | Customer service executive | 10/2019 | 26000
Previous Employer 2 | Testprepkart | Digital marketing and Operations | 10/2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check if the internet connection is working properly. If yes then I will clear the cache memory and cookies from the settings and then I will restart the browser and check if I am able to open that website or not. If the issue is not resolved then I will check if the website is down or not. I will also try to open the website in incognito mode. I will also try different browsers incase if the error is from browser end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On the bluetooth headset and click to pair.
Goto bluetooth section in your device. Click on Find new device.
Click on Pair this device and accept the security code.
In this way, you can connect your bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am a Computer science graduate which have experience in troubleshooting and also I am working as a Customer service executive since last 2 years. As per the title, I have both the qualities and capabilities to handle this role. Also I am looking for a change in my career into technical field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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