Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:50:37 -0500

Tech Support
Test

Name

Vikash
Kumar

E-mail

[email-masked]

Phone Number

(125001) 9813681907

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hisar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Double tree by hilton

IT
executive

5 March 2020

22

Previous Employer 2

Anya hotels

IT
executive

1 September 2018

18

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First check with lan connection,,then to check
internet open new tab and check any other site if that site is also not open
then check lan Connection symble  and check ip address ,,and last is still it
not working then check router or Mux ,,and last after not working internet raise
a ticket in service provider

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open
bluetooth in speaker and then open bluetooth in phone and search speaker
bluetooth name and pair both

What according to you makes you a
good candidate for customer service or technical support job?

Technical support job

On a scale of 1 - 5
please rate your fluency in spoken English

4