Subject: Tech Support Candidate - Jitender Kumar
From: Jitender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:45:37 -0500

| | Tech Support Test

Name | Jitender Kumar
E-mail | [email-masked]
Phone Number | (91) 9540434830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar New Delhi 110059
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Convergys | Coordinator ID Adminstrator | 22-may-19 | 32000
Previous Employer 2 | MetLife GOSC | Specialist IT Operations | 20-Feb-20 | 38500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will clear cache, cookies and saved password history from web browser.

Second, I will make sure that network cable connected properly on both ends. I will check whether I have good connection or not by by executing a command on CMD that ipconfig/all. It will show me internet connectivity status.

Third, I will try using multiple web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on Bluetooth functionality on both device's.
2) Make both device's discoverable.
3) Pair both device's with pairing codes.

What according to you makes you a good candidate for customer service or technical support job? | I have proven track record of receiving legend of the year award supporting major US based customers. I has served Comcast and at&t customers in 24*7 environment. I can deal with customers bon calls, email even skype chat.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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