Subject: Tech Support Candidate - Kumar Rishikesh
From: Kumar Rishikesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:39:04 -0500

| | Tech Support Test

Name | Kumar Rishikesh
E-mail | [email-masked]
Phone Number | (+91) 8226863728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension , Supertech Eco Village 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia Syscom india pvt ltd | System Engineer | Working | 35000
Previous Employer 1 | Color Plast system Pvt Ltd | Engineer IT | September 2018 | 18000
Previous Employer 2 | Vastu Vihar | Executive Engineer IT | April 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

My first step will be according to the error . If error related to the connection then I'll check my internet connection using ICMP of default IP.
2nd step - I'll check physical connectivity of LAN if connected through LAN.
3rd step - will check IP address along subnet, Gateway and DNS.
4th Steps - if all above troubleshooting is working fine then I will check web browser and if required update will update the same.
5th Steps - Antivirus should updated.
If everything is found ok. The issue might be related to URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turned ON bluetooth options of both device
2. Click and hold button on mobile bluetooth to pair one of the known device.
3 once it's paired both device are ready to communicate each other.

What according to you makes you a good candidate for customer service or technical support job? | Technical Support Job but if someone assign to new role and responsibilities I'll take as a opportunity for me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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