Subject: Tech Support Candidate - Atul Pandey
From: Atul Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:21:31 -0500

| | Tech Support Test

Name | Atul Pandey
E-mail | [email-masked]
Phone Number | (91) 8983955241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lal Kuan Gaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Communications Payment Solution | Level 3 | still working | 23K
Previous Employer 1 | FIS | Level 1 | 31 OCT 2015 | 9K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check internetconnection in PC after starting PC  and if connected then will open browser and type www.ndtv.com...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Switch on Bluetooth Device and Mobile Bluetooth and then pair ,after pairing  both device will connected
What according to you makes you a good candidate for customer service or technical support job? | To Understnad the problem and do resolution for same and make customer satisfied
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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