Subject: Tech Support Candidate - Amitosh Tripathi
From: Amitosh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:20:30 -0500

| | Tech Support Test

Name | Amitosh Tripathi
E-mail | [email-masked]
Phone Number | (+91) 9131093731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | PUNE
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Computer maintenance house pvt ltd | Desktop support engineer | currently working | 15000/-
Previous Employer 1 | Paras Networking | Network engineer | 01/06/2020 | 11000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the connectivity of the internet  by pinging google.com with CMD. If the connection is perfect I'll ping the website (www.ndtv.com) to verify the problem weather the connectivity issue of website or the browser. if the connectivity is right I'll check the current browser settings or reinstall browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | By opening the settings -> Bluetooth ( if Bluetooth is not showing we can search it from the search option which will be there upside in the setting option) -> open it -> search for speaker -> pair with the speaker -> speaker will connect -> Play song or anything you want.
What according to you makes you a good candidate for customer service or technical support job? | very good interactive skill with  the customers and problem solving skills. if I got a irritated customers I try to handle the situation so I can clear their problems. I'm very good with technical support skills because I was currently working in Defense area with a team of 4 where I'm handling more than 2000 users.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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