Subject: Re: Tech Support Candidate - ajay kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Nov 2020 02:16:15 -0700 (MST)

His English is good, 
He is in Jammu currently. But can relocate immediately. 
His Last salary was 41000/- 
Expecting as per companies norms. 
He is good for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Nov, 2020, at 14:00, Deeksha Dadu <[email-masked]> wrote: 

Did u do the first round for this one? If not, do it and let me know 

From: ajay kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 18 November 2020 at 7:19 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - ajay kumar 

	

	
	
			Tech Support Test 
		
	Name 	ajay kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8970771007 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Nirman Vihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Telus International 	Technical support representative-3 	10 june 2020 	40000 
Previous Employer 1 	TCS 	Level2 tech Support 	25 April 2019 	38000 
Previous Employer 2 	Minacs ltd 	Level 1 tech support 	15 may 2017 	17000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.First of all, I will try to open www.google.com to check whether other websites are working. 
2 we will check internet connectivity, if it is fine then we will try to open the same and other websites on a different browser. 
3 if other websites are working fine , then need to check whether 'www.ndtv.com' was added in blocked websites . 
4. If there is possibility to search error code on my colleagues computer , I will go for it as well. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. First of all both devices should be with in a range where they can detect each other. 
2. Mobile phone bluetooth visibility should be on. 
3. If bluetooth speaker is already connected wilth other device then also we are not able to connect other mobile. 
4 search bluetooth speaker in listed bluetooth devices on mobile and connect. 
5 sometime bluetooth speaker have multiple modes, so there is a need whether bluetooth speaker is on bluetooth mode. 
	What according to you makes you a good candidate for customer service or technical support job? 	Because I have 6 years of experience in supporting global customers for technical support so I can handle all types of situations on a call for example irated customers. Also my educational background in MCA so I am technically sound and sometime I can go out if the box to make customer happy and to make our company good repo. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4