Subject: Tech Support Candidate - Amandeep Singh
From: Amandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:10:26 -0500

| | Tech Support Test

Name | Amandeep Singh
E-mail | [email-masked]
Phone Number | (91) 9988243880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imsi | Senior technical support engineer | | 20000
Previous Employer 1 | Globtier infotech | L2 support engineer | 30 april 2020 | 16500
Previous Employer 2 | Renovision automation pvt ltd | L2 support engineer | 20 feb 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com.
If you can open another site, skip down to the problem only happens with certain websites.
If you can't open another site then Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
Try clearing browser cookies and cache.
Check proxy setting.
Check DNS is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as Connected.

What according to you makes you a good candidate for customer service or technical support job?

I am suitable for this job because i have experience of technical support . Furthermore i have excellent knowledge computer hardware and networking.
I have good knowledge of ITIL .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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