Subject: Tech Support Candidate - Dheepanraj K
From: Dheepanraj K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:07:08 -0500

| | Tech Support Test

Name | Dheepanraj K
E-mail | [email-masked]
Phone Number | (91) 6383964950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Security Analyst

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gavs technologies | Engineer | NA | 30,000
Previous Employer 1 | Access healthcare | Client partner | 31-01-2020 | 30,000
Previous Employer 2 | TCS | Support engineer | 31-12-2018 | 22,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check whether the mentioned website is secured or not.
Then need to check that the browser is up to date
Also need to clear the cookies and caches

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Long press on the power button.
A beep sound will occur and now the bluetooth is ready to pair.
Search for the bluetooth devices in your mobile and click on the device to complete the pairing

What according to you makes you a good candidate for customer service or technical support job?

Patience
Listening
Proper understanding of the issue
User satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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