Subject: Tech Support Candidate - Himanshu Singh
From: Himanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:59:15 -0500

| | Tech Support Test

Name | Himanshu Singh
E-mail | [email-masked]
Phone Number | (201301) 7705073185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec-45,Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spark Minda | Desktop | | 15
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connection
Check on other browser
Reset browser
Reinstall browser
That's all

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Search for the bluetooth speaker in bluetooth option and configure it.
Okay

What according to you makes you a good candidate for customer service or technical support job? | I was previously worked with American express
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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