Subject: Tech Support Candidate - hemachandra abhinav
From: hemachandra abhinav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:56:36 -0500

| | Tech Support Test

Name | hemachandra abhinav
E-mail | [email-masked]
Phone Number | (+91) 8218273348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ccs computers pvt ltd | customer support engineer | | 17002
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. i will check first url that i typed in browser
2. i will check my internet connection
3. Will check window firewall whether it is ON/OFF.
4. Will check proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON power of speaker
2. Turn on Bluetooth of mobile phone.
3. Select speaker name and paired in mobile.

What according to you makes you a good candidate for customer service or technical support job? | According to me communication skill is must in technical support job. a candidate have to satisfy customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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