Subject: FW: Tech Support Candidate - Satish Kallakuri
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Wed, 25 Nov 2020 08:54:00 +0000

Do first round for EPOS

From: Satish Kallakuri <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 1:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Satish Kallakuri

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Satish Kallakuri
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7386177202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Hyderabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Groom India Salon & Spa Pvt Ltd Senior Operations Manager       Nov 2020        35000
Previous Employer 1     GNINU TECHNOLOGIES      Marketing Manager       Nov 2016        15000
Previous Employer 2     Non-Profit Organisation Associate(Part-Time)    Nov 2015        NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a First Step I'll check whether my internet connection is up or not. If it's not then I will try to find the problem like LAN cable is connected and the router is turned on and all required lights are blinking or not. I will try to restart the router first. After making sure everything is alright then will try to establish the connection again to the website. If still the problem persists then will click on the troubleshoot to see if there is any technical problem, then will act accordingly like fixing any IP conflicts or similar problems. If am sure that everything from my part is alright and the problem is with the ISP then will call the ISP and rise a complaint.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First Turn on the Bluetooth Speaker.
Turn on the Bluetooth in the Mobile through settings and click on scan and wait for the device name to be seen.
Then click on the Bluetooth speaker name and click on connect.
After waiting for few seconds you will hear a confirmation voice from Bluetooth Device saying connected to the phone and ready to be used
What according to you makes you a good candidate for customer service or technical support job? Am very good with computers and technology.
I have over a decade of experience with computers in software, hardware and networking. I have done many courses in computer software, hardware and networking. My earliest Course is on Networking which is CCNA(CICSO CERTIFIED NETWORK ASSOCIATE). Since childhood am very much attracted to the technology. I have created a POS software for a client. Am a very quick learner. Learning anything new is one of my hobbies.
On a scale of 1 - 5 please rate your fluency in spoken English  5