Subject: FW: Tech Support Candidate - Udit Suryavanshi Udit
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Wed, 25 Nov 2020 08:51:05 +0000

Swagtron

From: Udit Suryavanshi Udit <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 November 2020 at 2:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Udit Suryavanshi Udit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Udit Suryavanshi Udit
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8810558766
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Kaushambhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Senior Associate        16-Jan-2021     16,200
Previous Employer 1     SNG Developers Limited  Assistant Engineer/ Backend Operation   29-June-2019    20,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check my internet connection status wether it’s connected or not, if it’s not connected I will reconnect it and open the website.
Secondly scenario internet is connected but still website is not opening, then I will troubleshoot the network the settings and look for the issue which is arising, like I will check wether the LAN is connected properly or not or if wifi router is having some issues or there is no connectivity from the internet service provider, all of these things I can come to know once I troubleshoot the network settings and accordingly I will look into the issue. If problem with LAN I will disconnect and reconnect the LAN server and will reboot the router, if problem is the service provider than I will contact the service provider.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I will open the settings there I will open the Bluetooth settings and turn it on, meanwhile I will switch on the speaker and wait for it to appear in the scan section of my mobile Bluetooth settings once the bluetooth speaker is discovered I will select it and connect it with the mobile.
What according to you makes you a good candidate for customer service or technical support job? I have good experience of customer service, also I have very good knowledge of technical skills, I am very much confident on my skills and my performance I always give my best and each day I learn more and more. I have good understanding of how provide empathy to the customer and how to resolve technical issues which arises.
On a scale of 1 - 5 please rate your fluency in spoken English  5