Subject: Tech Support Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:46:16 -0500

| | Tech Support Test

Name | Deepak Singh
E-mail | [email-masked]
Phone Number | (+91) 9971193428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dubey's Information pools & solution pvt ltd. | System Administrator | 31 Oct | 15000
Previous Employer 2 | Rapidsoft Technologies pvt ltd | Desktop Support Engineer | 31 Aug | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will checking the lan cable that propper pluged on cpu lan card then i will solve it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth on my mobile phone and speaker bluetooth then pair to speaker and mobile bluetooth then connect it.
What according to you makes you a good candidate for customer service or technical support job? | Excilent  knowledge In technical field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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