Subject: Tech Support Candidate - Tushar Narula
From: Tushar Narula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:45:41 -0500

| | Tech Support Test

Name | Tushar Narula
E-mail | [email-masked]
Phone Number | (91) 7206592615
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 134
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Monitoring , Handling Tickets

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Assosiate | 30 Dec 2020 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check whether my computer is connected to the internet properly or not . If not i will check the LAN cable/wifi settings are properly configured or not . Then i will try to ping the ip and then will again try to open that very website . If still it shows some kind of error than i will work according to the error because it can be due to various reasons like - ssn certificate issue , backend server issue etc and will try to troubleshoot it accordingly .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Simply turn on the bluetooth from my mobile and make it as visible to all . Then i will turn on the bluetooth of my speakers and will put it in pairing mode . Then i will search for the bluetooth device name in my mobile's bluetooth available devices.  Then i will click on the speaker name from the list to pair it with my phone and its Done .
What according to you makes you a good candidate for customer service or technical support job? | As such i have good technical skills and experience in this field .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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