Subject: Tech Support Candidate - Avinash Kumar
From: Avinash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:37:57 -0500

| | Tech Support Test

Name | Avinash Kumar
E-mail | [email-masked]
Phone Number | (91) 8745847970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinite computer Solutions India Ltd | Network Administrator | 30- oct- 20 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will try to open the link with different browsers.
Try to ping/ trcert the link, if it doesn't reach the destination.
Need to allow url traffic in our WAN  router.
Finally the link will reach to destination address.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just paird the bluetooth & mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I have good technical expertise in Network & Infrastructure support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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