Subject: FW: Tech Support Candidate - Gaurav Singh
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Wed, 25 Nov 2020 08:37:07 +0000

First round for EPOS, if not fit for EPOS, hire for swagtron

From: Gaurav Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 November 2020 at 2:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (99185) 03146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 38, gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Sr. Technical Engineer  Currently working       25585
Previous Employer 1     Teleperformance Customer care executive 16/11/19        23000
Previous Employer 2     Orion Edutec    Trainer 18/10/18        15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I am going to restart my system.

Check my internet connection is working or not.

Check , if I will be able to search any other website or this is the only website I am not able to access it.

I will check that particular website is not opening on any specific browser or every other browser in my PC.

• Then, I will for clean boot, where I disable all my third party services and end all the third party browser task.

Again restart my system and check again.

I will open command prompt and type PING gateway address, to check that I am getting my internet connection from my router or not.

Afterwards, I am going to run an another command 'nslookup' to check that my ISP giving me internet services or not.

Afterwards, I am going to run an another command , PING www.ndtv.com to check that website is down or what!

I will check one more thing that website is down for me or for everyone else.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly, I will turn on my Bluetooth speaker and make it discoverable.

Then, I swipe down from top of my screen and tap on Bluetooth icon to turn ON.

Then, I will tap and hold Bluetooth Icon to reach in Bluetooth settings.

Look for my Bluetooth speaker name and tap on it and make them paired and get it connected
What according to you makes you a good candidate for customer service or technical support job? I probe alot.
I try to understand how long customer facing this problem, when was the last time things were working fine for the customer, Any changes if he noticed or made it recently.

So, probing helps me alot to gain the trust of the customer and gives me better understanding of customer's issue.

So, this quality makes me eligible for the good even better candidate for the Technical Profile.
On a scale of 1 - 5 please rate your fluency in spoken English  4