Subject: FW: Tech Support Candidate - Akhilesh Kumar
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Wed, 25 Nov 2020 08:35:05 +0000

Do first round for EPOS

From: Akhilesh Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 20 November 2020 at 6:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akhilesh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akhilesh Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7037185164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Chandigarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Sr. TSE 30 Nov 2020     32000
Previous Employer 1     Vintex  TSE     May 2019        24000
Previous Employer 2     DBS     SE      Mar 2018        18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Depends on the error message displayed.
If it's something related to internet, cache cookies, permissions or firewall related, we will have to  act accordingly and take the necessary steps to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth speaker and check in the phone Bluetooth settings that whether it's turned on or not also check the visibility then simply click on the device name and it will get connected.
What according to you makes you a good candidate for customer service or technical support job? My technical knowledge and experience and my calm nature with patience is an added advantage.
On a scale of 1 - 5 please rate your fluency in spoken English  4