Subject: Tech Support Candidate - NAVEEN KUMAR BABERWAL
From: NAVEEN KUMAR BABERWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:32:49 -0500

Tech Support
Test

Name

NAVEEN
KUMAR BABERWAL

E-mail

[email-masked]

Phone Number

(91) 9811188786

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Delhi

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Globtier InfoTech Pvt Ltd

IT Helpdesk Engineer

Working

17892

Previous Employer 1

Future Focus InfoTech Pvt.
Ltd

Help Desk Engineer

30-Mar-2018

15000

Previous Employer 2

Anupam Metals Pvt. Ltd

Office
Assistant- Computers

25-July-2017

12000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

This web
site is not working propery becuse our technical team is working shortly
asap.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to Mobile phone menu then go to setting mode
click blutooth buttone mode on then speaker bluetooth on sallect name then will
connect divise.

What according to you makes you a
good candidate for customer service or technical support job?

Customer satisfaction as issue customer query resolved on time
not daily

On a scale of 1 - 5 please rate your fluency in spoken
English

3