Subject: FW: Tech Support Candidate - Priya Manjari Priya
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Wed, 25 Nov 2020 08:31:51 +0000

Did u do the first round for this one? If not, do it and let me know

If she is not good enough for EPOS, hire for swagtron

From: Priya Manjari Priya <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 22 November 2020 at 9:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Priya Manjari Priya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Priya Manjari Priya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9155555623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Greater noida sector 62
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Oracle function
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Bharti Airtel limited   Coordinator     10 sept 20      15000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I'll try to connect it over &over again on my mobile data if it seems unreachable then I will switch on/off the phone then check amount of data running in the background if it is less than 200kb then I'll prefer to choose it over with first & then I again try to connect it over server.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
Connect it to the available device by pairing them
What according to you makes you a good candidate for customer service or technical support job? I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. In-depth knowledge of hardware and software.
Up-to-date knowledge of the latest IT and software trends.
Strong customer service ethos.
Ability to work well with people.
Strong communications skills.
Excellent organisational skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5