Subject: FW: Tech Support Candidate - ajay kumar
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Wed, 25 Nov 2020 08:30:08 +0000

Did u do the first round for this one? If not, do it and let me know

From: ajay kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 November 2020 at 7:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - ajay kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    ajay kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8970771007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nirman Vihar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus International     Technical support representative-3      10 june 2020    40000
Previous Employer 1     TCS     Level2 tech Support     25 April 2019   38000
Previous Employer 2     Minacs ltd      Level 1 tech support    15 may 2017     17000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.First of all, I will try to open www.google.com to check whether other websites are working.
2 we will check internet connectivity, if it is fine then we will try to open the same and other websites on a different browser.
3 if other websites are working fine , then need to check whether 'www.ndtv.com' was added in blocked websites .
4. If there is possibility to search error code on my colleagues computer  , I will go for it as well.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. First of all both devices should be with in a range where they can  detect each other.
2. Mobile phone bluetooth visibility should be on.
3. If bluetooth speaker is already connected wilth other device then also we are not able to connect other mobile.
4 search bluetooth speaker in listed bluetooth devices on mobile and connect.
5 sometime bluetooth speaker have multiple modes, so there is a need whether bluetooth speaker is on bluetooth mode.
What according to you makes you a good candidate for customer service or technical support job? Because I have 6 years  of experience in supporting global customers  for technical support so I can handle all types  of situations on a call for example irated customers. Also my educational background in MCA so I am technically sound and sometime I can go out if the box to make customer happy and to make our company good repo.
On a scale of 1 - 5 please rate your fluency in spoken English  4