Subject: FW: Tech Support Candidate - Abhishek Garg
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Wed, 25 Nov 2020 08:28:41 +0000

Swagtron

From: Abhishek Garg <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 November 2020 at 11:43 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhishek Garg

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhishek Garg
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7015221149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Active directory and server 2012
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Babel media India private limited       IT SUPPORT TECHNICIAN   JULY 15 17000
Previous Employer 2     ROOMAN TECHNOLOGIES     system admin    Dec     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly i need to know which type of error I'm facing and act accordingly.
If internet is working fine then:
Step1 : i'll check it happens only particular website or all type of websites.

Step2: clear cookies and cache of web browser and again load the site.

Step3: change the browser, probably the website doesn't support the extension of that browser.

Step4: change the proxy server settings.

Step5: use https instead of http and update the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1: on the bluetooth of the phone and speaker.

Step2: let find the Bluetooth name of speaker and pair them.

What according to you makes you a good candidate for customer service or technical support job? I'm passionate about troubleshooting of system & devices and working on them and i try until the query is resolved. I have quick adaptability on technical terms.
On a scale of 1 - 5 please rate your fluency in spoken English  4