Subject: Tech Support Candidate - Satish Kallakuri
From: Satish Kallakuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:23:53 -0500

| | Tech Support Test

Name | Satish Kallakuri
E-mail | [email-masked]
Phone Number | (+91) 7386177202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Groom India Salon & Spa Pvt Ltd | Senior Operations Manager | Nov 2020 | 35000
Previous Employer 1 | GNINU TECHNOLOGIES | Marketing Manager | Nov 2016 | 15000
Previous Employer 2 | Non-Profit Organisation | Associate(Part-Time) | Nov 2015 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a First Step I'll check whether my internet connection is up or not. If it's not then I will try to find the problem like LAN cable is connected and the router is turned on and all required lights are blinking or not. I will try to restart the router first. After making sure everything is alright then will try to establish the connection again to the website. If still the problem persists then will click on the troubleshoot to see if there is any technical problem, then will act accordingly like fixing any IP conflicts or similar problems. If am sure that everything from my part is alright and the problem is with the ISP then will call the ISP and rise a complaint.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Turn on the Bluetooth Speaker.
Turn on the Bluetooth in the Mobile through settings and click on scan and wait for the device name to be seen.
Then click on the Bluetooth speaker name and click on connect.
After waiting for few seconds you will hear a confirmation voice from Bluetooth Device saying connected to the phone and ready to be used

What according to you makes you a good candidate for customer service or technical support job?

Am very good with computers and technology.
I have over a decade of experience with computers in software, hardware and networking. I have done many courses in computer software, hardware and networking. My earliest Course is on Networking which is CCNA(CICSO CERTIFIED NETWORK ASSOCIATE). Since childhood am very much attracted to the technology. I have created a POS software for a client. Am a very quick learner. Learning anything new is one of my hobbies.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |