Subject: Tech Support Candidate - Dipanshu Srivastav
From: Dipanshu Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:12:50 -0500

| | Tech Support Test

Name | Dipanshu Srivastav
E-mail | [email-masked]
Phone Number | (+91) 9792324848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi- Preet Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
System Administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Axle Foundation | IT Executive | 20 Nov 2020 | 20000
Previous Employer 1 | Vbeyond Corp Lucknow | Recruitment Executive IT | 31st July 2016 | 13000
Previous Employer 2 | Kale Services, New Delhi | IT Executive Backend and Recruitment | 12rh December 2015 | 10000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are following steps need to be followed by user:

1. Check internet connection.
2. Check system date and time.
3. Rug browser diagnosis to know the issue.

If there is still having issue , reset history of the browser and restart the browser.

Thanks!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker to mobile phone, following steps are required to be followed:

1. On Bluetooth option of speaker and mobile device from settings.

2. Allow 'Visible to other devices' option from mobile setting to recognize Bluetooth device.

3. Select your device name in Bluetooth device searched list.

4.Pair the device using secure PIN.

Thanks!

What according to you makes you a good candidate for customer service or technical support job?

To be a good candidate for customer services or technical job, one should have sound knowledge of particular devices/platforms for which he is providing support and he should be polite and a good listener too.

Thanks!

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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