Subject: FW: Tech Support Candidate - Dipesh Goel
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Wed, 25 Nov 2020 08:10:21 +0000

Swagtron

From: Dipesh Goel <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 1:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dipesh Goel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dipesh Goel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8447402468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida extension
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     IENERGIZER      Senior Engineer Technical support       1 Nov   18000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the error message
2. Check the website address
3. Check the internet connection
4. Check the browser settings
5. Check the PC driver
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the Bluetooth speaker.
Turn on Bluetooth on mobile phone.
Set the speaker in pairing mode.
Search nearby devices on mobile phone.
Click on speaker's name when it appears on mobile phone.
Check if the mobile phone shows connected.
What according to you makes you a good candidate for customer service or technical support job? Good at communication with new person.
Have a good knowledge of product/devices.
Can explain the product troubleshooting easily and effectively to the users.
On a scale of 1 - 5 please rate your fluency in spoken English  4