Subject: Tech Support Candidate - Ravi Tomar
From: Ravi Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:10:23 -0500

| | Tech Support Test

Name | Ravi Tomar
E-mail | [email-masked]
Phone Number | (+91) 7351559595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sikanderpur Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Finedge Advisory Pvt Ltd | Sr. Technical support | Currently Same | 21k
Previous Employer 1 | Elegant Network services Pvt Ltd | Desktop Support Engineer | 30 August 2017 | 14
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi User,
Please check WiFi and lan wire proper connect and also check Internet connection.
Also check ping from Google.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth devices both side phone and speaker after that your phone searching the name of you Bluetooth speaker after that select the name of speaker then connect
What according to you makes you a good candidate for customer service or technical support job? | I do always try to fix the all issue related to me.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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