Subject: Tech Support Candidate - Rahul Yadav
From: Rahul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:07:59 -0500

| | Tech Support Test

Name | Rahul Yadav
E-mail | [email-masked]
Phone Number | (+91) 9667135494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Furious computer solution | System Administrator | Na | 16000
Previous Employer 1 | Kcis info solutions | It Executive | 25 feb | 10000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step:- clear the cache of browser in which I am trying to open the website.
Second Step:- checking the internet connection.
Third Step:- checking the Dns
FourthStep:- checking with another Internet the website is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Step:- Turn on the Bluetooth Speaker.
Second Step:- Turn on Mobile Bluetooth
Third Step:-  click on Bluetooth Speaker name which is showing in Mobile.
Fourth Step:- After that Mobile Device start pairing with Bluetooth Speaker.

After that Mobile connect with Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job?

1. Good Communication skills
2. Good convencing skills.
3. Good knowledge of the Products
4. Frequently give the solutions of customer queries

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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