Subject: Tech Support Candidate - Hemant raj mohan Hemant
From: Hemant raj mohan Hemant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:03:58 -0500

| | Tech Support Test

Name | Hemant raj mohan Hemant
E-mail | [email-masked]
Phone Number | (+91) 7004458480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna, bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Airtel | Resident Engineer | 30 july 2020 | 20898
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check proper network, any other issue with other websites, clearing cache annd history, checking proper proxy is used if any, tracing website address at which hope count it is going through, is there any policy on fire wall for that
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open both bluetooth of devices like phone and speaker, speaker bluetooth should be in pairing mode then connect and pair the device
What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting should be good from ground level
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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