Subject: Tech Support Candidate - RAVI KUMAR
From: RAVI KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:54:32 -0500

| | Tech Support Test

Name | RAVI KUMAR
E-mail | [email-masked]
Phone Number | (91) 8130089504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 666
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Leading edge communication private ltd | Technical support engineer | Working |
Previous Employer 1 | Arohan infocare private ltd | Assistant engineer | 10th July 2020 |
Previous Employer 2 | Era infra engineering limited | Junior Engineer | 31st may2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all check the Internet connection.
2.check what is the error it shows.
2. If the error resemble that its compatibility issue with the browser change the browser. Also add this site in compatibily view and java.
3.It will work if all troubleshooting will be done

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1)open setting in the mobile
2)click on bluetooth and enable it.
3)power on the speaker if there is ikon of Bluetooth on speaker long press and hold it.
4)bluetooth speaker name will shows in mobile
Bluetooth option then click pair. Pairing done it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | Be professional, Willing to help and proper solution with satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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