Subject: Tech Support Candidate - PRABHAKAR YADAV
From: PRABHAKAR YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:52:27 -0500

| | Tech Support Test

Name | PRABHAKAR YADAV
E-mail | [email-masked]
Phone Number | (+91) 9125471661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sec 134
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sanjay Gandhi Post Graduate Institute of Medical Sciences | Telemedicine Technician | 31/04/2020 | 15000
Previous Employer 2 | Moti Lal Nehru Medical College | Computer Operator | 28/05/2018 | 10500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open another tab and check another website, if other website running there is probably chance of website server down of NDTV.. Incase the other website is not open thats mean there a chance of Internet issue. I will check my internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on of bluetooth speaker and hold the power button for 5 seconds.
Now do bluetooth on your mobile and tab on pair new device..
Wait for the bluetooth speaker name display on the screen. Tap on bluetooth speaker name now your device connected with bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am a good learner. I learned many things with my previous job. Present time I realize is my knowledge is less so still i am learning and doing CCNA and your organization will provide me a platform to grow up.
That's why I think that I am suitable for technical support job role.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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