Subject: Tech Support Candidate - Azazuddin Mr
From: Azazuddin Mr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:50:32 -0500

| | Tech Support Test

Name | Azazuddin Mr
E-mail | [email-masked]
Phone Number | (91) 7011796230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Tech support engineer | 30 days notice period | 30000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As per the error in the web browser I will proceed further

As a layman
First I will check network connection , if it is fine
Second I will try to clear cache and try to access again , if still not able to access
Then I will try to open in another browser
At last will will communicate with my Networking team regarding this issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will turn on the Bluetooth speaker and then turn on Bluetooth in speaker
Post this step , I will open Bluetooth in my mobile and search Bluetooth device
And then I will connect to my Bluetooth device from the search results

What according to you makes you a good candidate for customer service or technical support job?

I am working in Tech support engineer from last 3.5 years and having exposure on networking and hardware troubleshooting issue with global clients.
I have worked with EMC , VMWare and Microsoft clients.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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