Subject: French Language Test - Anshul Seth
From: Anshul Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:45:59 -0500

| | Foreign Language Screening Test

Name | Anshul Seth    /  (91) 9718562066    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,
With reference to your order id 9643039489, We are regret to here that your order has not been delivered to you on time and also for the rude behaviour by one of our executive we will look into matter and and will take action on behalf of him and also I would like to inform you that your order will be delivered to you within next 3 days.. We will look forward to it so that it may couriered on time ..
Thanks
Abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am,
With reference to your order id 9643039489, we are highly gratitude that you shop with us and trust in us.. we from xyz co. Always look forward to deliver the order in time . We are sorry to hear that you have received the some another colour trouser from us. We will definitely look forward for this issue and it will get resolved. Do send all the details along with the order that you have received so that we may help you with this.
Thanks
Abc

| |