Subject: Tech Support Candidate - Pradeep Bahuguna
From: Pradeep Bahuguna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:45:14 -0500

| | Tech Support Test

Name | Pradeep Bahuguna
E-mail | [email-masked]
Phone Number | (+91) 9643181271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Near sector 55 .Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Audio visual support and worked on ticketing tool

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Devlopment Centre Pvt ltd | Audio visual Engineer(IT Engineer) | 31st Aug 2020 | 20k
Previous Employer 1 | Binary Electrotech Pvt ltd | Senior Engineer | Sep 2019 | 20k
Previous Employer 2 | Globus Infocom Pvt ltd | Service Engineer | Oct 2016 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Always remember while fix the issues,we have to go step by step and technically.
2.i will check network connection first.if working fine then next step is

3.Restart dns client.id don't fix then

4.change IPV4 for dns address.

5. From browser setting, I will set it reset to all default.

6. Uninstall browser from control panel and again install latest version

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker and get it into bluetooth mode first.

2. Enable phone's blutooth and check nearby devices of your phone.

3.search speaker divice and paired with it.

4.now it is connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

1. First of all ,I have technical abilities and I have worked with same kind of job role so it boost my confidence more than other.

2.i really like to interact with the people and feel good to make them happy. Because if u spread happiness and give support to someone,it is pleasure and awesome feel which can not be express in the words.so I love this challenge to giving satisfactory support to someone.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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