Subject: Tech Support Candidate - Jitender Kumar
From: Jitender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:43:01 -0500

| | Tech Support Test

Name | Jitender Kumar
E-mail | [email-masked]
Phone Number | (91) 9818969884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Green Gate Infotech | Technical support engineer | Working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to check Lan cable and connection properly. If all ok and Internet Access is there.
Then check the date and time of the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First connect the Bluetooth device
Then search the Bluetooth speaker
Then pair it
Now status will show connected

What according to you makes you a good candidate for customer service or technical support job?

I think before doing anything.

And then take the decision accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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