Subject: Tech Support Candidate - Rathin Kumar Roy
From: Rathin Kumar Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:40:33 -0500

| | Tech Support Test

Name | Rathin Kumar Roy
E-mail | [email-masked]
Phone Number | (+91) 9926853335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Mod
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ganga Techno Solutions | SME | 31 Aug 2020 | 40000
Previous Employer 2 | Risezone Solutions | L2 Tech Support | 2 Sep 2018 | 36380

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:
1. Restart the Device.
2. Restart the Modem/Router.
3. Make Sure Internet Connection Works.
4. Check if the Website is Down for Everybody or Just for particular user.
5. Try a different device.
6. Check if there is any proxy or not.
7. try open with different browser.
8. Clear cookies from the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1. Turn ON the Bluetooth speaker
2. Press & Hold the ON/OFF Button until starts blinking
3. Turn ON the Bluetooth on Mobile phone
4. Search for Bluetooth speaker
5. When showed the Bluetooth go to pair the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills also a good listener in order to provide customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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