Subject: Tech Support Candidate - Bhairav Nath Mishra Bhairav
From: Bhairav Nath Mishra Bhairav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:36:38 -0500

Tech Support
Test

Name

Bhairav
Nath Mishra Bhairav

E-mail

[email-masked]

Phone Number

(+91) 7596802487

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chandigarh

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Senior Representative Operations

Still working

30000

Previous Employer 1

Teleperformance

Senior
Technical Support Representative

26/07/2020

24000

Previous Employer 2

Wipro

Senior Technical
Advisor

04/11/2018

15000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check my Router
lights(power,wireless)

.Will do a hard reset

Will check ethernet cables if wired

Will look for available networks in network settings and try to connect

Try a different browser if the issue is browser specific

Try a different website to check if it is caused due to website

Reset Browser if required

Then comes some advanced troubleshooting

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on BT
speaker

Enable BT in my device

Search for Bluetooth devices in Bluetooth settings nearby and connect to my
device

What according to you makes you a good candidate
for customer service or technical support job?

I have
learnt to handle  CX emotions and am technically pretty adaptive to the work
that will be expected out of me

On a scale of 1 - 5 please rate your
fluency in spoken English

4