Subject: Tech Support Candidate - Varun Kumar
From: Varun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:34:56 -0500

Tech Support
Test

Name

Varun
Kumar

E-mail

[email-masked]

Phone Number

(91) 9123181381

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Govind puri, New
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
ERP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Na

Na

Na

Previous Employer 1

Entab infotech Pvt.
Ltd

Senior ERP consultant

04/08/2020

30000

Previous Employer 2

IOT MENTOR LLP

Erp
consultant

31/05/2019

22800

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.What kind of error? First check Whether network
connectivity problem or not.

2.verify that the IP address is correctly entered.

3.Check if the latest antivirus is installed or not in the system.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings

2.In bluetooth option turn on bluetooth.

3.List of available device will appear.

4.If your device is not listed then turn on your device.

What
according to you makes you a good candidate for customer service or technical
support job?

1.Patience

2.Attentiveness

3.Ability to communicate clearly.

4.Knowledge of the product.

5.Time management

On a scale of 1 - 5 please rate your
fluency in spoken English

3