Subject: Tech Support Candidate - Vinay kumar Sainj
From: Vinay kumar Sainj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:26:51 -0500

| | Tech Support Test

Name | Vinay kumar Sainj
E-mail | [email-masked]
Phone Number | (244001) 9870836129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 44 chalera
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Cloude server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Desktop support L2 | 1 Jan | 18000
Previous Employer 1 | Edge telecom | Telecom engineer | 11 July | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check internet connectivity after that I will check proxy settings and after that if will not work then I will chekh DNS or ip settings
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I swich on the blutooth speaker after that I will turn on my mobile blutooth and then serch the device once it will serch then I will paired the vluty
What according to you makes you a good candidate for customer service or technical support job? | For technical support job I am a good condidate  becouse I take user issue Seriously I give my best for resolving the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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