Subject: Tech Support Candidate - saurabh chaturvedi
From: saurabh chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:25:13 -0500

| | Tech Support Test

Name | saurabh chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 9811514418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mobiocean technologies pvt ltd | TSE | 6 nov'20 | 27
Previous Employer 2 | WeP solutions ltd | CSE | 10 july'19 | 22

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- I will find out an error what error itis showing.

Step2:- error like- 404, connection error, and so on.

Step 3:- we will check the privacy setting and browser.

Setp4:-If it is a connection error we will check for internet setting and system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Open settings
Step 2:- click on the Bluetooth option
Step 3:- Turn on Bluetooth
Step4:- It will show available devices.
Step 5:- If the speaker is not listed,
Step 6:-We will Press the button on our speaker that makes it discoverable.
Step 7:-On our mobile select our speaker to connect and that’s it, it's connected!

What according to you makes you a good candidate for customer service or technical support job?

1:- Good understanding of technology.
2:- Good communication skills.
3:- Good knowledge of software and hardware.
4:- Good Troubleshooting skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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