Subject: Tech Support Candidate - Navdeep Sharma
From: Navdeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:21:44 -0500

| | Tech Support Test

Name | Navdeep Sharma
E-mail | [email-masked]
Phone Number | (91) 8094375630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sri Ganganagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | P.C.S.S.S Sadul shahar | System Admin | 15 july 2020 | 25000
Previous Employer 1 | D.A.V. School sadul shahar | IT Support | May 2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Check with another web site.
Step2: If problem with another site too then
check in different browser.
Step3: Check Internet connection.
Step4: If Wired then check all the wires if
wireless  then check connection
availability and signal strength.
Step5: If Internet is o.k. then Ping 127.0.0.1 if its
o.k.
Step6: use ipconfig and flush dns commands

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1> Turn on speaker Bluetooth
2> Turn on Mobile device BT
3>  Search for device.
4> connect

What according to you makes you a good candidate for customer service or technical support job? | I am enthusiastic and good problem solver. I always need challenges to feed myself. I am very calm and listen customer's views first and after that give a resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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