Subject: Tech Support Candidate - Krishna Mohan Singh
From: Krishna Mohan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:20:59 -0500

| | Tech Support Test

Name | Krishna Mohan Singh
E-mail | [email-masked]
Phone Number | (91) 8126020592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Switching

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velocis Systems Pvt Ltd | Network Administrator | 31 july | 31200
Previous Employer 1 | Tikona Infinet Pvt Ltd | Technical Support Network Team | 30 Nov | 23000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first, I will read what the error messege displayed and then i will take an action accordingly to diagnose the issue, It may be my system is not able to communicate with the LAN network. If the System was connected through LAN cable i will check the LAN cable is properly connected or not. If the system has a Wifi connectivity i will check if Wifi of the sysytem is on or not.  If it is ok, then i will ensure about the internet connectivity by ping any random website like google.co.in If it is ok. Then i will check the DNS and IP configuration, if the IP address configuration on the system is manually configured. If it is ok, Then there is our ISP issue. Then we will raise a complaint about internet connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth on phone and Bluetooth speakers. Then search for the bluetooth ID of the bluetooth speakers on our moblile phone bluetooth device. then click on the specified name of the bluetooth ID of the BT speaker. Then the BT device will indicate us by any sound for the confirmation of the BT connectivity establishement. It may ask for the verification code on mobile device. just click the "verify" or "OK" button on our phone.
What according to you makes you a good candidate for customer service or technical support job? | A technical support candidate should be a good listener to understand the problem about what the customer trying to define. He/She should have a good technical knowledge about the product he is supporting for. He/She should be calm and soft speaker as well. One should have good atticates about how to handle the situation during handling a frustrated customer and never argue with customers. One should not take any comments or bad words personally. One should have greet the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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