Subject: Tech Support Candidate - Chandra vir Chandra
From: Chandra vir Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:16:21 -0500

| | Tech Support Test

Name | Chandra vir Chandra
E-mail | [email-masked]
Phone Number | (0120) 9650331197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 52 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
IT admin

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mobineers Pvt ltd | Technical support Engineer | | 25K
Previous Employer 1 | Vital radiology Pvt ltd | IT admin | 30april 2020 | 22k
Previous Employer 2 | Ccs computer Pvt ltd | Technical support Engineer | 2sept 2019 | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart the device many basic problems can be resolved simply by restarting your device

Make sure the internet connection work

Check if the website is down for everybody or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option

Turn on Bluetooth

Alist of available devices will appear

If your spiker is not listed then press the button on your speaker that makes it discoverable
It's often a button with a Bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job?

Empathy
Patience
Problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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