Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:15:51 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 8687661277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirius Global Ltd | Network Support Engineer | 30 November 20 | 20347
Previous Employer 1 | Akal Information System Ltd. | System Executive Engineer | 31 March 2019 | 18645
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I check the error code if error code is showing "network connection" error then I will check the network connectivity of the Computer, if it's ok then I check the internet connectivity and manual configuration(proxy) of the Computer and then browse other website like google.com or any other. If the google website is working properly then check firewalls settings that the website is accessible or not in the organization.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth of both Devices Speaker and mobile and then search on mobile phone if speaker bluetooth is find then click on that and make pair and connect.
What according to you makes you a good candidate for customer service or technical support job? | First I want to know from the user that what is the eject issue they are facing and then resolve the problem accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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