Subject: Tech Support Candidate - Mukesh Mukesh
From: Mukesh Mukesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:14:52 -0500

| | Tech Support Test

Name | Mukesh Mukesh
E-mail | [email-masked]
Phone Number | (0124) 200600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Manipal Business Solutions Pvt. Ltd | Executive Helpdesk | Currently Working | 14000
Previous Employer 1 | Hitachi Payment Service Pvt. Ltd | Sr. Executive Helpdesk | 31st Aug 2019 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this situation I will first check our Internet Connectivity may be this error from due to network setting issues. If internet connectivity is ok then I will check the Site traffic may be such an error. So lots of reason of getting error while searching WWW.NDTV.Com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following steps required to connect Bluetooth Speaker to mob phone
1. Open Setting Application.
2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled
3.Select Bluetooth to view the options.
4.Select Pair new device to place the Bluetooth device in pairing mode.
5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

If I can able to listen the Customer problem in perfect way and understand the Problem properly then it's good to handle the customer or provide C
Technical Support.
If takle the customer problem on time basis this is also a good step to handle customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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