Subject: Tech Support Candidate - Monika Khandelwal Monika
From: Monika Khandelwal Monika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:14:46 -0500

| | Tech Support Test

Name | Monika Khandelwal Monika
E-mail | [email-masked]
Phone Number | (+91) 9993838737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AISECT Ltd | TL | 26/11/2019 | 18000+ Inventives
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check the internet connection
If it will be right then ll go for the url typo error if found...Now even if also my error not get solved then ll check the internet speed appropriate or not...& then ll check the firewall or anti virus whether its getting enabled & restricted me to access the website & thenfinally ll check the cookies or temporary files and perform the deletion for better performance..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first enabled the mobile Bluetooth
second turn on the same on speaker
then check the Bluetooth visibility for Bluetooth speaker name
then if found ll pair the device with the pin or password
then connect it..

What according to you makes you a good candidate for customer service or technical support job? | i guess my all the answers which have given the above..and of course my last working experience..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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