Subject: Tech Support Candidate - Subhankar Bhunia
From: Subhankar Bhunia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:10:40 -0500

Tech Support
Test

Name

Subhankar
Bhunia

E-mail

[email-masked]

Phone Number

(03229) 8918987067

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Guwahati

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sify Technology Ltd

Helpdesk Support

25/11/2020

21000

Previous Employer 1

Amrit Placement Pvt
Ltd

IT
Junior Executive

31/12/2019

16000

Previous
Employer 2

Saras Futeche Pvt Ltd

Custom support
engineer

31/06/2019

8500

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I should be checked the browser path is
right or wrong. After that I have to check the internet connection of my
computer. If all these are ok I have to contact with IT support
person.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Enable the bluetooth of the speaker, also the
bluetooth my mobile. After searching the device in my mobile's bluetooth
options, I've to paired with the speaker name.

What according to
you makes you a good candidate for customer service or technical support
job?

24*7 availablity, good listener, supportive &
responsible.

On a scale of 1 - 5 please rate your fluency in spoken
English

3