Subject: Tech Support Candidate - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:10:31 -0500

| | Tech Support Test

Name | Shubham Gupta
E-mail | [email-masked]
Phone Number | (91) 7210384747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lifestyle international Pvt ltd | Jr.IT Exacutive | Currently working | 20000
Previous Employer 1 | Progressive infotech | Desktop support L2 | 17/07/2020 | 15300
Previous Employer 2 | Vayam info solutions | Desktop support L2 | 23/07/2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all you need to check your website URL that you are entering in browser.if it's correct then check your system internet connection,if internet connection is ok then check your browser version as somehow few websites are not supporting lower version. If it is also ok then clear the browser history,cashe file and reset the all personal settings which are store in browser and restart your system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the Bluetooth speaker then press source button to open the Bluetooth of speaker.

In your mobile phone open the Bluetooth and search the device. Once the speaker is reflect in your mobile then pair the device once it's done then the connection will stable between both

What according to you makes you a good candidate for customer service or technical support job? | According to me you must understand the customer's requirements what exactly then want from you. What there needs from you. That is most important for a good customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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